Policies & Info
Returns & Exchanges:
"Choose Your Size" Rings and Custom orders are NOT returnable or eligible for exchanges. These items are considered made-to-order and are crafted to the customer's specifications. It is the customer's responsibility to provide accurate information at the time of purchase.
Other items are eligible for return or exchange. Please contact me within 2-3 days of receiving the item. The items must be returned within 7 days. Refunds will be processed upon receipt.
Important Note Regarding Ring Sizes:
Wide ring bands may need to be made 1/4 - 1/2 ring size larger to ensure a comfortable fit. Providing an accurate ring size is the responsibility of the customer. This shop can not be held responsible for "made to order" rings that are accurate to the size requested, but do not fit. If you are unsure of your ring size, please have a nearby jeweler take a measurement for you.
Requesting Ring Band Changes:
Ring settings are not modifiable, however, you are welcome to select an alternate band design. Similar width bands are priced the same. Selecting a wider band may require price adjustment that will be invoiced after the order, via PayPal.
To request a band change, please do one (or more) of the following WITHIN 2 HOURS of the order. Change requests received after 2 hours may not be possible to accommodate.
- Include a message with your order using the field available during checkout.
- Message me on Instragram (@shadesofgrayjewelry)
- Email me at firstname.lastname@example.org
Order cancelations must be received within WITHIN 2 HOURS of the order.
Processing and Shipping:
All attempts will be made to ship your item(s) to you as soon as possible. Many of the pieces listed in this shop are made to order, so shipment will typically take place within 3-5 business days of receiving payment.
Shipping Insurance (Domestic & International):
Route shipping insurance is offered at the time of checkout. It is the customer's responsibility to insure their packages. This shop is not accountable for lost or damaged packages.
Customers will receive an email from Route at the time of purchase including instructions on filing a claim. Claim filing may also be done here.
Lost Packages: An item is considered lost if it's never reported as Delivered or has been stalled in a status other than "Delivered" for a prolonged period of time. Claims are considered "lost" after 7 days without a tracking status update (20 days for international) and MUST be filed no later than 30 days from the last update.
Damaged Orders: Claims may be filed immediately if an item arrives damaged. Damaged claims MUST be filed within 15 days from the date it was marked delivered.
Stolen Packages: Claims may be files for packages believed to be stolen 5 days after it has been indicated as Delivered, but not received. Claims MUST be filed within 15 days from the date it was marked delivered.
More information can be found at Route.com
It is the customer's responsibility to file a claim within the above stated time windows, or notify me of the issue. I am able to assist in filing claims on the customer's behalf, but I can not be held accountable for delays in claim filing that result in a loss of reimbursement.
All International shipments will be sent via USPS First Class International Service according to the USPS guidelines and restrictions. Typical delivery time is 2-3 weeks, however, it may take up to 6 weeks for the package to be delivered. The buyer is responsible for any import duties, taxes, or custom fees.
Items that have been listed for a least two hours, may be reserved and the product listing can be split into two payments. Please contact me via Instagram or by email at email@example.com to make a reservation request.
Please note, I am not always able to immediately respond to a reservation request and will honor a complete sale of an item over an unprocessed request.
The following conditions apply:
- The initial payment (partial or full) must be received within 12 hours of making the reservation request or the reservation will be removed. A partial payment will be consider a deposit and is considered non-refundable if the reservation is abandoned.
- The final payment (if applicable) must be received within 30 days.
I accept an allotted amount of custom work per month. A 30% NON-REFUNDABLE deposit is required for custom work. I handle stones or other customer supplied articles with the utmost care, however, there are occasions when these items may break during the fabrication process. I will make ever attempt to repair a broken stone, however, I can not be held responsible for unstable material or fractures present in stones from other lapidaries.